Fiber Plans & Speed
PLDT fiber internet plans and speed information.
Common marketing speed tiers can reach up to 700 Mbps depending on area and plan availability.
Actual speeds can vary by device, Wi‑Fi signal strength, network conditions, and router placement.
Use wired tests when possible and check modem and Wi‑Fi placement to reduce interference.
Prepaid Fiber
PLDT Home Fiber Prepaid basics: pay as you go without monthly bills and without fixed contract terms.
Prepaid options are useful for flexible households, rentals, and seasonal locations.
Top‑ups and promos may change over time; always confirm current offers before purchasing.
Keep records of reference numbers for payments and confirmations.
Troubleshooting
Troubleshooting steps for slow internet or unstable connection.
Check Wi‑Fi signal strength on your device and move closer to the router if needed.
Place the modem or Wi‑Fi router away from thick walls and potential interference sources.Restart modem and router, then retest. If issues persist, check service advisories and outage reports.
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For business connectivity needs, enterprise support guides may provide additional steps.
Outage Status
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How to check for possible service interruptions and current status signals.
If many users report problems in your area, the issue may be a broader outage rather than a local setup issue.
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Before reporting, verify cables, power, and modem indicators. Then run a quick speed test.
Document the time, location, and symptoms to speed up support handling.
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Coverage & Installation
Coverage and installation notes for PLDT home internet.
Prepare your address details and preferred installation location to reduce delays.
